kglobal is a full-service agency that helps clients communicate better. As a result, our commercial and federal clients build awareness, increase market share, influence policy, and protect their brands.

This position will support a federal civilian customer in the Washington, DC Metro Area. This role is dependent upon award of contract and funding.

As part of a group of creative thinkers and communicators, our ideal candidate thrives in a highly visible, fast-paced, time-sensitive environment and solves problems. The successful candidate is creative, fast on their feet, and self-driven. Candidates must also be able to secure a TOP SECRET security clearance and have previous experience working in the federal space.

What You'll Do:

Create, route, and distribute communications for the Infrastructure Change Control Board (ICCB) and the Review and Approval Committee (RAC) for changes that affect users and systems

Educate and inform users of changes to the IT infrastructure - such as outages, updates, and any action required on the part of the user to complete the implementation of a change

Disseminate announcement messages about change suspensions, moratoriums, new processes, change processes, schedule adjustments or facility closures

Design and facilitate trainings on communication notification tools, techniques, processes, procedures and best practices for end-users, customers, team members and staff

Write Standard Operating Procedures (SOP) documents, diagrams, work process charts, flow charts, briefings and training materials defining communication notification technical requirements and user-friendly instructions for end-users

Support event communications as well as logistics and event execution, as required

Who You Are:

Knowledge of how change control boards operate in the federal government

TOP SECRET with SCI eligibility is ideal

Experience:

5 Years of IT service program communications specialty experience

BS/BA Degree

This position will require U.S. citizenship and an active DoD Secret clearance.

kglobal is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, national origin, sexual orientation, gender, gender identity and expression, disability, veteran status, or any other characteristic protected by law.