Director, Technology Process Innovation
Location: Nashville, TN
Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery.
This position resides in the Technology team focused on any customer facing solutions from processing claims to technical support. The primary function of the Director Process Innovation role is to own all strategic, analytical, and process improvement functions for all internal customer-facing facets throughout Technology. He/she will work closely with the other Directors, as well as senior leadership, to keep teams accountable to any changes in processes including resource delivery, customer interactions, education and training, and technology and programs. As a key member of our team, you will be responsible for driving process improvement initiatives and fostering innovation throughout Asurion. The ideal candidate will have a strong background in consulting and a proven track record of implementing transformative processes within complex environments. This position oversees a team of professional employees who act as "internal consultants" charged with analyzing and measuring effectiveness of existing business process while developing sustainable, repeatable, and quantifiable business improvements.
Essential duties and responsibilities:
EXPERIENCE:
Here's what you'll bring to the team: