Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY

This position requires CJIS & FTI fingerprints. This position also requires a criminal background check. Therefore, you may be required to provide information about your criminal history to be considered for this position.

This position is designed as Hybrid.

Qualifications

Summary

Responsibilities

1. Monitors systems log failure codes and researches resolutions.
2. Monitor Storage Area Network Tools that manages the arrays configurations and reporting tools.
3. Monitors the health of Hosts and Virtual Guests for potential issues, notify and suggest solutions for resolution.

Analyzing Data or Information:

1. Assists in collecting statistical information to monitor growth and report to management.
2. Analyze system logs and researches failure codes for resolutions and implements solution.

Interacting With Computers:

1. Assist in adding Network Attached Storage (NAS) and Storage Area Network space.
2. Assist in configuration of Network Attached Storage for Network File Shares (NFS) and Common Internet File System (CIFS).
3. Assist in connecting and monitoring fiber channel connectivity using fiber switches.
4. Assist in setting up Storage Area Network (SAN) to include Raid groups across the disks to adhere to vendor's best practice across different disk types.
5. Assist Administrators in setting backup clients and performing recoveries.
6. Assist in working with Enterprise Backup Solutions in an Enterprise Environment.
7. Maintains Enterprise tape libraries and maintains tape robots.
8. Assist server administrators on loading proper backup clients for the operating system on the supported server.
9. Assists Agencies with all backup environments to include non-enterprise supported tape libraries and tape drives.
10. Assists backup personnel with loading backup tapes in all respective tape drives and robotic libraries.
11. Configure tapes to be used in enterprise library by using enterprise backup best practices.
12. Assist in configuring server and data backup to adhere to state methods.
13. Assists in using server and data backup support tools to provide backup reports and ensure all backups are completed.
14. Assist server Administrators in managing and provisioning storage within the Server Operating System.
15. Assist in server and data backup support issues.
16. Assist in the maintenance of Enterprise server and data Backup solution for enterprise environment.
17. Assists in Maintaining Operating Systems in which Enterprise solutions reside.
18. Configures, maintains and performs reporting on Data Domain storage for Enterprise Backup Environment.
19. Support by using IT Best Practices for administering Operating Systems and Virtualization technologies and backup devices and components.
20. Assist in the maintenance and configuration of enterprise Backup network.
21. Assist in troubleshooting server and data backup client routing and server/datacenter firewall issues.
22. Assist in the Configuration of disk pools, storage groups, storage units, volume units, and robotic libraries.
23. Assist in the installation of Storage Area Networks (SAN) to include Raid groups across the disks to adhere to vendor's best practice across different disk types.
24. Utilizes Virtual Operating System console to assist in troubleshooting issues, review logs and manage the virtual environment.
25. Creates virtual machines, modify existing virtual machines, manage virtual machines and configure virtual machines base on customer requests or performance needs.
26. Maintain enterprise servers and data Backup solution for enterprise environment.
27. Configure, Monitors and implements Storage Area Networks to include Virtualization methodologies.
28. Configure applications to correct storage tiers due to performance requirements.
29. Installs, configures and maintains operating systems for servers in which Enterprise solutions reside.
30. Configures and breaks replications on the Storage Area Network to ensure proper failover for Disaster Recovery.
31. Installs and configures Storage Area Network (SAN) to include Raid groups across the disks to adhere to vendor's best practice across different disk types.
32. Configures, maintains, and troubleshoots Data Domain storage devices for Enterprise Backup Solution.
33. Creates and manages disaster recovery procedures.
34. Implement by using IT Best Practices for administering Operating Systems and Virtualization technologies and backup devices and components.
35. Maintain Storage Area Network Tools that manages the arrays configurations and reporting tools.
36. Maintains and configures enterprise Backup network to ensure enterprise backup environment.
37. Troubleshoots advanced backup issues to include client side, routing and server/firewall issues.
38. Create Clones of virtual machines.
39. Configures and implements disk pools, storage groups, storage units, volume units, and robotic libraries are established.
40. Provisions new technologies for enterprise environment.
41. Installs, troubleshoots, Monitors and Maintains enterprise support tools to provide reports and functionality.
42. Configure enterprise storage to connect to all different Operating Systems.
43. Perform maintenance tasks that include downloading, validating and applying enterprise level patches on systems.
44. Installs and configures, maintains virtual components as well as upgrade Virtual based on vendor best practices.
45. Determine the needs of Storage Area Network space resources based on customer requests.

Documenting/Recording Information:

1. Documents environments to include policies and procedures.

Coaching and Developing Others:

1. Assists team members with resolving assigned problem management incidents.

Getting Information:

1. Monitors and responds to incidents using the problem management database.

Estimating the Quantifiable Characteristics of Products, Events, or Information:

1. Assists in performing proactive capacity planning, including short term and long-term trend analysis, ensuring all backup and storage are monitored for capacity and stability.

Developing Objectives and Strategies:

1. Serves as part of the IT Infrastructure Team in developing and implementing next generation backup systems' architectures around backup products.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment:

1. Identifies and provides enterprise servers upgrades and instructions for other system administrators.
2. Configures and maintains disaster recovery procedures based on multiple data centers.
3. Configures and maintains all changes to enterprise environment.

Communicating with Persons Outside Organization:

1. Interacts routinely with vendors website to properly send off and return tape containers.
2. Assist in setting up server and data backup rotations and shipping offsite to outside vendors.
3. Schedules and works with state vendors to troubleshoot issues and discuss new technologies.
4. Utilizes vendor support to troubleshoot and resolve technical problems.

Communicating with Supervisors, Peers, or Subordinates:

1. Coordinate communications between server and data backup staff and support groups to resolve issues, and to assist in escalating issues to advanced backup team members.

Competencies

1. Decision Quality
2. Functional/Technical Competency
3. Problem Solving
4. Technical Learning
5. Organizing
6. Planning
7. Time Management
8. Standing Alone
9. Customer Focus
10. Integrity and Trust

Knowledge:

1. Knowledge of Systems Log
2. Knowledge of Systems Tools
3. Knowledge of Array Configuration
4. Knowledge of Network Attached Storage (NAS)
5. Knowledge of Storage Area Network
6. Knowledge of File Share
7. Knowledge of Common Internet Files System (CIFS)
8. Knowledge of Fiber Channel Connectivity
9. Knowledge of Fiber Switches
10. Knowledge of Raid Groups
11. Knowledge of Systems Backup and Recovery
12. Knowledge of Tape Libraries and Robots
13. Knowledge of Server Operating System
14. Knowledge of Storage Provisioning
15. Knowledge of Enterprise Servers
16. Knowledge of Data Domain Storage
17. Knowledge of Virtualization Technology
18. Knowledge of Firewalls
19. Knowledge of Disk Pools
20. Knowledge of Storage Groups
21. Knowledge of Virtual Operating Systems Console
22. Knowledge of Systems Logs
23. Knowledge of Replication Configuration
24. Knowledge of Disaster Recovery Procedures

Skills:

1. Active Listening
2. Troubleshooting
3. Learning Strategies
4. Equipment Maintenance
5. Installation
6. Speaking
7. Complex Problem Solving
8. Operation and Control
9. Operation Monitoring
10. Quality Control Analysis
11. Technology Design

Abilities:

1. Oral Comprehension
2. Deductive Reasoning
3. Oral Expression
4. Problem Sensitivity
5. Written Comprehension
6. Written Expression
7. Dynamic Strength
8. Static Strength

Tools & Equipment

1. Computer
2. Cell Phone
3. Telephone
4. Printer
5. Broadband Internet

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.