Manage parts sales order backlog. Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE Receive and handle customer requests and complaints via phone, fax or computer. Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer. Call customers when necessary to advise

Separates manual invoices for transportation vendors by payee. Organize all daily manual invoice receipts from transportation providers and prepare them for processing. Reviews TM Freight Cost Missing/Billing Blocks/Calculation Errors work errors each morning to add freight cost to deliveries so that our customers can be invoiced Runs TM freight settlement disputed case i

Review and generate wiring diagrams. Review and generate water, fuel, and venting piping diagrams. Reviews proofs of purchase for legitimacy. Serves as the first contact our customers and potential customers have with our company. It is critical to communicate effectively and accurately with consumers while maintaining a professional image and customer friendly dispositio

Assembling components Some operations require robotic and manual welding techniques Spray components with ceramic glass coating Hang/Unhangtanks from paint hangers Operate basic hand tools (manual and automatic) for occasional and/or extended periods of time Setup heavy equipment Qualifications include 6 months of manufacturing experience preferred Ableto work 2nd shift (

Material Handlers will move water heater products and/or parts through the facility or in the Distribution Center to meet customer demands. More than 1 year of forklift, tow motor, or clamp truck experience preferred Must be able to learn Warehouse Management System (bar code scanning) Maintain a high level of inventory accuracy Must read, understand, and comply with spec

Support A.O. Smith SQL servers and databases. Perform advanced troubleshooting as required Expert level knowledge of MS SQL Server Serve as an escalation point for resolving SQL issues either with performance or operation Support and monitor the enterprise SQL environment, resolve issues, and identify improvements Perform proactive system monitoring Develop and maintain s

Role Specific Responsibilities Serve as the single point of contact for all replacement requests from the field for restaurants or other hospitality organizations. This role will be responsible for organizing and facilitating all aspects of planned and emergency replacement of water heaters. The incumbent will coordinate heater and part replacement with customers and the

Assembling components Some operations require robotic and manual welding techniques Spray components with ceramic glass coating Hang/Unhangtanks from paint hangers Operate basic hand tools (manual and automatic) for occasional and/or extended periods of time Setup heavy equipment Qualifications include 6 months of manufacturing experience preferred Ableto work 1stshift (e

Gain industry and organizational knowledge through daily business interactions and job assignments. Develop business and analytical skills needed for career of his or her choice. Works independently and within a team environment. Is responsible for meeting deadlines and setting priorities. Updates manager regarding project status on a regular basis. Demonstrates ability t

Analyze learning needs in collaboration with business and application teams to identify key training requirements. Apply Instructional System Design (ISD) best practices using the ADDIE model. Design instructional content using innovative and interactive methods and technologies to enhance the learning process. Develop educational support materials, ensuring alignment wit

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving highly complex electric and gas water heater equipment issues on a minimum of three product lines, Documenting call, installation, an

Troubleshoot and repair electrical/electronic, hydraulics, pneumatics, mechanical and building components on industrial equipment plant wide and have basic knowledge of PLC's and controls. Performs multi craft tasks on all equipment and repair equipment breakdowns in a timely manner. Responsible for the safe output of quality cut to length steel. Maintain output to produc

Facilitate Material Process Flow / Value Stream Mappings of existing manufacturing processes including identification of process related bottlenecks, capacity productivity, line balancing and material presentation improvement opportunities Establish understanding of site manufacturing processes and facility footprint challenges, and work with facility manufacturing teams

Work collaboratively with the Operations/Supply Chain, Sales, Finance and other business teams to define and document functional and technical specifications Design, develop, configure, transport, test and deploy SAP BW on HANA 7.x, BW4 data warehousing solutions that are pragmatic, robust and supportable Build ADSO's, Composite providers, Open ODS, Transient providers, t

Serve as a teacher, coach, and mentor of business leadership on how to effectively participate in and emulate the behavior of the A.O. Smith Operating System. Coordinate execution of A. O. Smith Operating System Adoption Work with the Enterprise Excellence Office to tweak the A. O. Smith Operating System implementation roadmap as needed based on the culture and knowledge